CRM Loyalty Manager (Fashion)

Metyis is growing! We are looking for a CRM Loyalty Manager to join our Digital Campus in Porto. You will be a part of the eCommerce platform operations capability for our clients.

What we offer

• Interact with C-level at our clients on regular basis to drive their business towards impactful change
• Contribute to creating new business solutions via data-driven insights
• Seize opportunities at the client and at Metyis in our entrepreneurial environment
• Become part of a fast-growing international and diverse team

Who we are

We are Metyis, a forward-thinking, global company that develops and delivers solutions around Big Data, Digital Commerce, Marketing and Design and provides Advisory services. We have offices in 15 locations with a talent pool of 1000+ employees and more than 50 nationalities, dedicated to creating long-lasting impact and growth for our business partners and clients.

Together with HUGO BOSS, our esteemed business partner, we have embarked on a joint venture and created the HUGO BOSS Digital Campus, dedicated to increasing the data analytics, eCommerce and technology capabilities of the company and boosting digital sales. The HUGO BOSS Digital Campus employees will help create a state-of-the-art data architecture infrastructure, advanced business analytics, and the development and enhancement of HUGO BOSS’ eCommerce platform and services.

This collaborative environment will provide the capabilities required for HUGO BOSS to maximise data usage and support its growth trajectory towards becoming the leading premium tech-driven fashion platform worldwide.

What you will do 

• Proactive, comprehensive expansion of global omnichannel loyalty concept for the HUGO BOSS end consumers. Working closely with local markets to determine international requirements. Ensuring roll out of new markets. Conceptualize local elements into the global framework and monitor local implementation where applicable.
• Conceptualizing new use cases or mechanics of the loyalty program that fit in the overall global loyalty approach. Coordinate all necessarry adaptions for the technical and systematic implementation as well as verification of feasibility, timing and management reporting.
• Networked, interdisciplinary work across all internal global and external interfaces as well as representing Global Customer Engagement department with regard to any inquiries about the loyalty program in order to positively influence key stakeholders and company processes.
• Comprehensive documentation and coordination of the training concepts and the implementation of all loyalty trainings. Optimization of user-friendliness, monitoring and tracking of all loyalty processes.
• Expert knowledge of current competitive situation, overview of innovations and potential solutions for further development of all loyalty processes, proactive control and implementation of the processes for maintenance, country coordination, adaption and optimization of the HUGO BOSS EXPERIENCE loyalty program.

What you’ll bring 

• Degree in Business Informatics, Business Economics, or related areas.
• Administration/communications/marketing/international management or comparable training.
• Several years of experience in project management, loyalty and CRM related roles.
• Excellent international knowledge of retail and e-commerce, including strong customer orientation, preferably in the fashion/lifestyle/luxury sector.
• Excellent MS Office, MS Project, Microsoft Dynamics CRM Knowledge.
• Professional English language profficiency, written and spoken.