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IT Manager & Global Support Operations

  • On-site
    • Porto, Porto, Portugal
  • Global People Function

Job description

Metyis is growing! We are looking for an IT Manager to join our Global People Functions team in Porto. The ideal candidate should have 5+ year of professional experience in IT.

Job requirements

Who we are

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities.

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What we offer

  • A chance to grow your analytics skills in a supportive, international environment.

  • Direct exposure to real-world business challenges and data-driven strategy.

  • Mentorship from experienced data scientists and analysts.

  • Opportunities to evolve toward more advanced data science roles.

  • Dynamic and diverse team within one of the leading global fashion brands.

  • Become part of a fast-growing international and diverse team.

What you will do


In Portugal

  • Lead and develop the Portuguese IT team, ensuring seamless and high-quality IT services for employees and guests.

  • Manage external IT service providers.

  • Partner with facilities and events teams to support seamless campus operations, including audio/video and network setup for conferences and large-scale events, ensuring a high-quality experience for C-level executives and high-profile guests.

  • Deliver top-tier IT support and services to employees and visitors.

  • Oversee IT onboarding/offboarding, asset lifecycle management, and procurement.

  • Partner with facilities and events teams to support campus operations.

  • Maintain technical documentation and ensure compliance with ISO 27001 standards.

Globally

  • Manage global IT support operations and mentor support engineers across multiple regions.

  • Drive ITIL-based service management processes, including incident and change management.

  • Lead and support internal IT projects with a global scope.

  • Act as a strategic partner and backup to the Global IT Director.

What you’ll bring

  • 5+ years in IT management or team leadership within international, service-oriented environments. 

  • Strong leadership, mentoring, and stakeholder communication skills. 

  • Advanced knowledge of Microsoft 365 and Microsoft Cloud. 

  • Hands-on experience with:

  • Device and mobile management (Windows, macOS, Intune, iOS, Android) 

  • Microsoft 365 admin tools and Office apps 

  • Networking and printing infrastructure (Fortinet is a plus)Familiar with ITIL processes, ISO 27001 standards, and ITSM tools. 

  • Skilled in project management, procurement, and vendor coordination. 

  • Proactive mindset with a strong interest in cloud and AI technologies. 

  • Very good command of English and Portuguese. 

  • Nice to have experience with Atlassian, Adobe Cloud, ClickUp, Figma, Freshservice, and 1Password. 


In a changing world, diversity and inclusion are core values for team well-being and performance.

At Metyis, we want to welcome and retain all talents, regardless of gender, age, origin or sexual orientation, and irrespective of whether or not they are living with a disability, as each of them has their own experience and identity.

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