IT Support Engineer

Metyis is growing! We are looking for an IT Support Engineer, to join our Enabling Functions team in Amsterdam. The ideal candidate should have 3+ years of experience in IT Support.

What we offer

• Interact with senior stakeholders at our clients on regular basis to drive their business towards impactful change.

• Become part of a fast-growing international and diverse team.

What you will do

• Provide friendly, professional, and hands-on IT support to colleagues in our Dutch offices.

• Assist and guide employees in the effective use of standard workplace applications and IT services.

• Troubleshoot and resolve issues related to laptops, mobile devices, software, Microsoft 365, connectivity, meeting rooms, and other workplace technology.

• Take ownership of incidents and requests and follow them through to resolution, collaborating with other IT teams or external partners where required.

• Handle the technical aspects of employee onboarding and offboarding, ensuring new colleagues have a smooth start.

• Prepare, install, configure, and deploy laptops and other devices using Microsoft Intune and Windows Autopilot.

• Support Windows and Apple devices, smartphones, tablets, printers, office Wi-Fi, and meeting-room technology.

• Monitor and coordinate hardware warranties, replacements, and repairs.

• Maintain clear and useful IT documentation, manuals, and support procedures.

• Proactively identify recurring issues and opportunities to improve the employee IT experience.

• Work closely with the global IT team and external IT partners to deliver consistent and high-quality IT support.

What you will bring

• Exposure working onsite providing IT Support and familiar with IT support processes and tools.

• Operational management and support of standard office hardware and applications, for example:
    • Windows 11 and MacBook installation and management.
    • Smart phones and tablets like iPhones, iPads, Android phones.
    • Microsoft 365 (tenant) admin centers like Entra ID, Intune  

  • M365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint
    • Microsoft Teams and other video conferencing tools and rooms.
    • Basic knowledge of office network (Wi-Fi) and printing.

• Fluency in English.

• Excellent customer service skills, energetic and enjoys helping people.

• Ability to work independently and organize and structure your own work and tasks.

• Experience in ticket management and technical troubleshooting, including diagnosing, resolving, and escalating IT issues in a timely manner.

• Proficiency in managing support tickets through IT service management (ITSM) tools, ensuring adherence to SLAs and accurate documentation.

• Like to learn new things and keep up-to-date and develop yourself in (especially) Microsoft Cloud products.

• Strong interpersonal and communication skills, with a positive, approachable, service-oriented mindset and the ability to collaborate effectively with colleagues at all organizational levels.

• Proactive, patient and solution-oriented, taking ownership of issues, staying calm under pressure, working independently, and eager to continuously develop technical knowledge, particularly in Microsoft cloud and workplace technologies.

We are united by our differences

At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow.

Recruitment Disclaimer

Metyis only contacts candidates through verified and official channels: LinkedIn (official and verified recruiter profiles), emails ending in @metyis.com, and our Applicant Tracking System (Recruitee). We do not use WhatsApp, social media messaging platforms, or personal accounts for recruitment outreach. If you receive suspicious communication claiming to be from Metyis, please verify the sender and report it through our official website.